Which facts decide a booking?
- Opening days and hours
Including closures, seasonal changes and last orders.
- Capacity
Seated and standing, per room or layout, not a single headline number.
- Private rooms
How many, how many guests each, and minimum spend.
- Booking contact
One phone number and one WhatsApp link that actually match.
- Conditions
Deposits, dress code, age limits, entry rules.
- Access
Parking, transport and accessibility.
Where do the contradictions come from?
Group websites and individual venue sites updated at different times. Event pages that list several layouts without labelling them. Old listings on booking and review platforms. Press articles that capture a moment and never change. Each one is a source AI can quote.
A simple process that fixes it
- Agree the facts
Write one approved fact sheet per venue, owned by operations.
- Update your pages
Update your own pages first, with a date.
- Correct listings
Correct the five listings guests use most.
- Check monthly
Ask AI the questions guests ask, monthly, and log what changed.
What this changes
Fewer wasted enquiries from people who don’t fit, fewer disappointed guests, and enquiries that arrive closer to a booking. It doesn’t guarantee AI will recommend you, but it removes the most common, avoidable reasons for being left out or described wrongly.
Frequently asked questions
Which facts should we fix first?
Anything that can stop a booking: hours, capacity and the booking contact.
Do we need to change every listing?
Start with the few that guests and AI rely on most: your Google Business Profile and the main booking and review sites.
